How Does the Warranty Work?
Why Warranty Matters When Buying a Shockwave Therapy Machine
When investing in professional beauty or physiotherapy equipment, your warranty isn’t just a piece of paper—it’s a guarantee of peace of mind. A solid warranty ensures that your device is backed by the supplier in case of manufacturing defects, functional failure, or unexpected component issues. Especially for clinics, spas, or distributors, a strong warranty protects your investment and ensures business continuity. At KMSLASER, we understand the importance of reliability. That’s why all our shockwave therapy machines and other devices come with clear warranty coverage and professional after-sales support.
What’s Covered in Our Standard Warranty?
Every device from KMSLASER comes with a standard manufacturer’s warranty designed to keep your equipment running with minimal downtime. Below is a typical breakdown of our warranty coverage:
| Component | Warranty Period | Coverage |
|---|---|---|
| Main Control Unit | 24 months | Manufacturing defects, hardware failure |
| Handpiece & Connectors | 12 months | Air leaks, wiring defects |
| Consumable Parts | N/A | Projectiles, gel, tips not covered |
What’s the Warranty Process If There’s an Issue?
If your machine develops a fault during the warranty period, the support process is designed to be efficient and hassle-free. Here’s how it works: 1. **Contact us** with your order number, model name, and video/photos of the issue. 2. Our technician will **analyze the problem remotely** and suggest troubleshooting. 3. If a part is confirmed faulty, we will **send a free replacement part** or provide repair instructions. 4. In rare cases requiring workshop service, we offer **video assistance** or accept returns to our China office. Note: Clients outside of China may be responsible for shipping charges, depending on the case.
How to Keep Your Warranty Valid and Machine Protected
To make the most of your warranty, it's important to follow proper operation and maintenance practices. Here are our key recommendations:
| Best Practice | Why It Matters |
|---|---|
| Use original accessories only | Third-party parts may cause compatibility issues |
| Avoid operating in humid/dusty rooms | Protects internal circuits and electronics |
| Follow regular cleaning & storage protocol | Extends life of connectors, probe, and cables |
Following the user manual and maintenance guide ensures not only great performance—but also continued warranty protection.
Frequently Asked Questions (FAQ)
Q: What is the warranty period for your devices?
A: 24 months for main units, 12 months for handpieces. Consumables are not covered.
Q: Do you provide free parts during the warranty?
A: Yes, for verified hardware defects, we ship parts free of charge during the warranty period.
Q: What if my client is in another country?
A: We offer remote diagnostics and video support globally. Spare parts can be shipped internationally.
Q: Can I extend the warranty?
A: Yes, for OEM orders or bulk clients, we offer extended warranty plans upon request.
Q: Where can I see your full warranty policy?
A: Visit our website warranty page or contact our team for details.
Conclusion: Reliable Equipment Backed by Professional Support
At KMSLASER, we don’t just sell machines—we support your success. Our warranty system is designed for transparency, speed, and peace of mind. Whether you're a clinic owner or a wholesale buyer, you can count on us to deliver quality products and responsive service—long after your purchase is made.
📞 Need help with a claim or want to check coverage?
Contact us at sophia@kmslaser.com or via WhatsApp: +86 18676839070