FAQs

Q: What is the difference between the Infrared Sauna and the Infrared Sauna Blankets besides their form factor?

The difference is simply that our Blankets offer far infrared rays whereas the sauna offers full spectrum.

Q: What are Far Infrared Rays?

Far infrared rays may help deliver a deep detoxifying sweat and allow your body to push out those heavy metals and increase your heart rate for a healthy glow.* 

Q: What is the Infrared Sauna Blanket made of?

Waterproof Polyurethane (PU) fireproof cotton.

Q: What is the return policy on the Blankets?

We offer a 14-day return policy for unopened Blankets. Return shipping will be at the customer's expense.

If opened, only defective Blankets will be accepted for exchange.

To be eligible for an exchange please contact us at support@newbellebeauty.com with your order information.  Please do not send your purchase back without contacting us first or exchange may not be processed.

Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

Depending on where you live and available inventory, the time it may take for your exchanged product to reach you, may vary.

Q: What comes in the box?

Your Blanket, instructions, controller, power supply cord, and connecting cords are all included in the box. 

Q: Since my face is exposed, will I still sweat as much as I do in the sauna?

You will get a good sweat in, and you will still sweat from your face since your body’s core temperature will be heated as well. What we do while in the Blanket is put on a healthy face mask, since your pores will be open it is great for your skin to soak that up. 

Q: Are there different settings (temperature/timing)? What does this part look like?

Yes, you can adjust the temperature on the controller. 

Q: How do I clean the Blanket?

Cleaning the Blanket is very easy.  We recommend using an anti bacterial wipe after every use. A homemade solution of vinegar with tea tree, lavender and/or thyme essential oil works great too. 

Q: Can I travel with my Blanket?

Yes! The Blanket is easily folded and could fit under a bed, into a suitcase, in a car. 

Q:What is the warranty?

One-Year limited warranty. See details.

Q:Is it safe to use everyday?

Yes! Listen to your body and how you’re feeling and use your best judgment, but we use them very regularly. 

Q: Do you ship internationally?

Yes! See next question for details on electrical specifications.  You will be sent the appropriate model based on your shipping destination.

Applicable import duties or related cross-border commerce charges are not included in your payment to NewbelleBeauty, and may be billed to you upon receipt of the product.

Q: Do I plug it in?

Yes, the product plugs into:

• A standard, three-prong, Type B outlet (US/Canada model)
• A standard, three-prong, Type G outlet (UK model)
• A standard, two-prong, Type C outlet (EU model)

The product runs on:

• Standard 120V, 60hz electical current (US/Canada model)
• Standard 230V, 50hz electrical current (UK and EU models)

Use of the product with a different electrical source or the use of voltage converters in countries that do not use these standards are at the user's own risk and the safety of doing so has not been investigated by NewbelleBeauty.

Q: How long does it take to heat up?

Only about 10 minutes!