Frequently Asked Questions
WE ARE HERE FOR YOU! IF WE DON'T ANSWER YOUR QUESTIONS BELOW, PLEASE DON'T HESITATE TO EMAIL US AT SOPHIA@NEWBELLEBEAUTY.COM OR USE THE "CONTACT US" TAB
CAN I REALLY LOSE WEIGHT FROM THIS SAUNA?
Perspiring is part of the complex thermoregulation process of the body that increases the heart rate, cardiac output, and metabolic rate. The process requires a large amount of energy and reduces excess moisture, salt and subcutaneous fat. Fat becomes water soluble at 110ºF and the body sweats out fats and toxins. The heart receives a workout similar to a 6-mile run in a 20-30 minute FIR sauna session and the body perspires the same amount as a 6-mile run.
WHERE DO YOU SHIP FROM?
Our head office is based in Guangdong, China but we have fulfillment centers in both USA and Hong Kong to assure reduced global shipping times.
HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?
It will usually take 7-10 business days for all orders to arrive. But, due to COVID-19, orders are taking a little longer to process and some packages may be delayed. Please know that our teams are working as quickly–and safely–as possible to fulfill orders.
Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
HOW LONG WILL IT TAKE TO DISPATCH THE ORDER?
It will take usually up to 2 business days, while, in peak times, it may take up to 4 business days to dispatch.
WHICH CURRENCY WILL I BE CHARGED IN?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
IS CHECKOUT ON THIS SITE SAFE AND SECURE?
You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
WHAT IS YOUR RETURN POLICY?
You have 60 days from purchase to return your sauna for a full refund. Please notify us if you are doing so via email or the "Contact Us" tab. This way we can expect your return and process your refund quicker. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
WHAT COMES IN THE BOX?
Your Blanket, instructions, controller, power supply cord, and connecting cords are all included in the box.
WHAT IS THE WARRANTY ON THE SAUNA?
We offer a 2-year limited warranty. We will replace any equipment that stops working as long as the sauna is being used as intended. A lifetime warranty is available for upgrade at checkout for $18.
WHAT IS THE QUALITY OF YOUR SAUNA?
We ensure our sauna is of the highest quality with Oxford Cloth Material outside and Waterproof Fiber Cloth inside. We are top-tier manufacturers for the highest grade products.
IS THE SAUNA FAR OR NEAR INFRARED HEAT?
Our products are Far Infrared Heat.
SINCE MY FACE IS EXPOSED, WILL I STILL SWEAT AS MUCH AS I DO IN THE SAUNA?
You will get a good sweat in, and you will still sweat from your face since your body’s core temperature will be heated as well. What we do while in the Blanket is put on a healthy face mask, since your pores will be open it is great for your skin to soak that up.
CAN I CANCEL MY ORDER?
When your order is placed we put it directly into processing and shipping. This is part of our goal to have the quickest shipping times possible. If you would like to cancel, please reach out to us via email (firstname.lastname@example.org) or the "Contact Us" tab within 24 hours and we will do what we can. Thanks for your understanding.
WHAT ARE THE EMF LEVELS OF THE SAUNA?
We have designed and manufactured our saunas to have the lowest EMF levels possible. We can ensure they are as low as ~3mg (vary from 0.5 to 2.5).
WHERE DO I USE MY SAUNA?
Ensure your sauna is placed on a heat resistant surface when in use. We recommend a thick blanket, yoga mat, or massage table. Do NOT use on latex, plastic, waterbed, memory foam, or any inflammatory materials. Caution: ensure you do not place the mat on any synthetic bedding or furniture. Pro tip: set the mood with candles, meditation music, your favorite podcast or tv show. Enjoy your "me time".
WHAT DO I WEAR?
We recommend a barrier between you and the mat. Wear comfortable and breathable clothes. Wear skin-covering clothes and socks. A towel or sheet between you and the mat is a great alternative to wearing clothing.
CAN I CONTROL THE TEMPERATURE?
The sauna comes with a remote that allows you to adjust the temperature. You can adjust the upper body and front body separately to your liking. We recommend slowly increasing the temperature your first few times, enough to make you really sweat.
HOW DO I CLEAN THE BLANKET?
Simply use an anti-bacterial wipe or create your own solution with vinegar, water, and your favorite essential oil.
We strive to keep our shipping rates as low as possible, and we offer greatly reduced shipping rates on multiple item orders. We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
- To avoid the blankets from sticking together, you have to smooth out the blanket when it is heating.
- Please do not fold the blanket until it is cool.
- Please do not set the temperature too high or turn it on for a long